Contact

What to email about

Bug reports — a tool isn't working, a download fails, a page won't load
Feature requests — a tool you wish existed, a format we should support, a missing language for OCR
Content corrections — a guide has outdated info, a tool description is wrong
Privacy questions — anything about how we handle data (see our Privacy Policy too)
Copyright concerns — if we've published something that infringes your rights
Press / partnership inquiries — yes, we read these too

Response time

We aim to respond within 2-3 business days. Bug reports and reports about broken tools get priority. We're a small operation, not a 24/7 support team, so please be patient.

What we can't help with

We can't help recover files you processed on the site. We don't store your files — that's the entire point of how the site is built — so if you didn't save the output, it's gone. Re-running the tool with the same input will give you the same result.

We also can't help recover content from platforms we don't operate. If you're trying to get back a Reddit post that was deleted, or a Twitter video from a suspended account, the original platform is the only party that may have a copy. We have no special access.

For bug reports specifically

The more detail, the faster we can fix it:

Which tool you were using (URL helps)
What you were trying to do
What happened instead
Your browser (Chrome, Firefox, Safari, etc.) and operating system
Any error message you saw — screenshot is great
If the issue is with a specific file: file type and approximate size (don't send us the file itself — see Privacy Policy)